The Network Cloud Company (TNCC) recognizes that cloud services are raising unique privacy challenges for organizations.
To enable organizations to realize the benefits of the cloud, TNCC implements strong privacy protections in The Network Cloud and makes commitments to safeguard the privacy of customer data. In addition, TNCC strives to be transparent so customers have visibility into where their data resides and who has access to it.
Our experience has enabled us to develop business practices, privacy policies, compliance programs, and security measures that we apply across our cloud infrastructure.
Driven by a our belief that organizations should always control the collection, use, and distribution of their data, our approach to privacy provides a solid foundation for addressing customer privacy requirements and enabling greater trust in our cloud technology.
With The Network Cloud, customers own their data. We define Customer Data as “all the data, including all text, sound, software or image files that a customer provides, or are provided on the customers’ behalf, to TNCC through use of the Services.” For example, this includes data that you upload for storage or processing and applications that you run in The Network Cloud.
Access to your data by TNCC personnel is restricted. Customer Data is only accessed when necessary to support your use of The Network Cloud. This may include troubleshooting aimed at preventing, detecting or repairing problems affecting the operation of The Network Cloud and the improvement of features that involve the detection of, and protection against, emerging and evolving threats to the user (such as malware or spam). When granted, access is carefully controlled and logged. Strong authentication, including the use of multi-factor authentication, helps limit access to authorized personnel only. Access is revoked as soon as it is no longer needed.
The Network Cloud does not share Customer Data with its advertiser-supported services. We also do not mine Customer Data for advertising.
The Network Cloud also complies with the Health Insurance Portability and Accountability Act(HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. These are United States laws that apply to healthcare entities with access to patient information (called Protected Health Information, or PHI).
TNCC believes that our customers should control their own data whether stored on their premises or in a cloud service. Accordingly, we shall not disclose Customer Data to a third party (including law enforcement, other government entities or civil litigants) except as our customers direct us or as required by law.
Should a third party contact us with a demand for Customer Data, we will redirect the third party to request it directly from our customers where possible. As part of that, we may provide customers’ basic contact information to the third party. We require a court order or warrant before we will consider disclosing content to law enforcement. If compelled to disclose Customer Data to a third party, we will promptly notify the customer and provide a copy of the demand to them, unless legally prohibited from doing so.
The Network Cloud provides the infrastructure necessary to securely connect virtual machines to one another as well as to make connections between client data-centers and The Network Cloud VMs. The Network Cloud blocks unauthorized traffic to and within our data-centers using a variety of technologies such as firewalls, NATs, partitioned Local Area Networks and physical separation of back-end servers from public-facing interfaces.
TNCC has a longstanding commitment to privacy, which is an integral part of how we build, deploy, and manage The Network Cloud. We work to be transparent in our privacy practices, to offer customers meaningful privacy choices, and to manage the data we store responsibly.
This privacy statement is written for the organization or company (our “customer”) that contracts with TNCC for the Online Services. All references to “you” or “your” in this privacy statement are to our customers, who in turn, may administer the Online Services to end users. TNCC is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this Privacy Statement. End users of Online Services administered by TNCC customers should direct privacy inquiries to their network administrator.
Customer Data will be used only to provide customer the Online Services including purposes compatible with providing those services. TNCC will not use Customer Data or derive information from it for any advertising or similar commercial purposes. “Customer Data” means all data, including all text, sound, video, or image files, and software, that are provided to TNCC by, or on behalf of, you or your end users through use of the Online Service. Customer Data is not Administrator Data, Payment Data or Support Data.
Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as contact or authentication information, chat session personalization, information about the condition of the machine and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files.
Support may be provided through phone, email, or online chat. We may use Remote Access (“RA”), with your permission, to temporarily navigate your machine. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored. We use Support Data as described in this privacy statement, to resolve your support incident and for training purposes
TNCC will not disclose Customer Data outside of TNCC or its controlled subsidiaries and affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. TNCC will not disclose Customer Data to law enforcement unless required by law. Should law enforcement contact TNCC with a demand for Customer Data, TNCC will attempt to redirect the law enforcement agency to request that data directly from you. If compelled to disclose Customer Data to law enforcement, then TNCC will promptly notify you and provide you a copy of the demand unless legally prohibited from doing so.
Upon receipt of any other third party request for Customer Data (such as requests from customer’s end users), TNCC will promptly notify you unless prohibited by law. If TNCC is not required by law to disclose the Customer Data, TNCC will reject the request. If the request is valid and TNCC could be compelled to disclose the requested information, TNCC will attempt to redirect the third party to request the Customer Data from you. Except as customer directs, TNCC will not provide any third party: (1) direct, indirect, blanket or unfettered access to Customer Data; (2) the platform encryption keys used to secure Customer Data or the ability to break such encryption; or (3) any kind of access to Customer Data if TNCC is aware that such data is used for purposes other than those stated in the request. In support of the above, TNCC may provide your basic contact information to the third party. We will not disclose Administrator Data, Payment Data or Support Data outside of TNCC or its controlled subsidiaries and affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. We may share Administrator Data or Payment Data with third parties for purposes of fraud prevention or to process payment transactions.
The Online Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than TNCC (“Third Party Offerings”). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data to enable the third party to provide its offering to you (and subject to your contact preferences, send you promotional communications). Use of that information and your use of a Third Party Offering will be governed by the third party’s privacy statement and policies.
TNCC is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.
TNCC welcomes your comments. If you believe that TNCC is not adhering to its privacy or security commitments, please contact us through Customer Support or via mail at the following address:
The Network Cloud Company
Privacy and Client Data
225 Peachtree Street Suite 1985
Atlanta, Georgia 30303